Refund Policy

Returns & Refund Policy – Octavitals

At Octavitals, we are committed to providing premium-quality health supplements that meet the highest international standards. As a trusted distributor of globally recognized brands, including products from BOMUCA USA, your satisfaction remains our top priority.

If you are not completely satisfied with your purchase, we offer a clear and transparent return process for your convenience.

1. Return & Exchange Conditions

We accept return or exchange requests under the following conditions:

• Damaged or Incorrect Product: If you receive a damaged, leaking, or wrong item.
• Request Timeline: All return requests must be submitted within 7 days of delivery.
• Product Condition: Due to strict health and safety regulations, products must be unopened, unused, and in their original sealed packaging.

2. Non-Returnable Items

To ensure hygiene and product integrity, the following items are not eligible for return:

• Products with broken or tampered safety seals
• Items purchased during flash sales or clearance promotions
• Products that have been damaged due to improper handling or storage after delivery

3. Refund Process

Once your returned product is received and inspected by our Quality Assurance team:

• Approval Notification: You will be informed whether your refund request has been approved or rejected
• Refund Method: Approved refunds will be processed via bank transfer within 5–7 working days
• Shipping Charges: Original shipping costs (if any) are non-refundable

4. How to Initiate a Return

To initiate a return or exchange, please contact our customer support team:

📞 Phone / WhatsApp: +971-50-194-3637
🌐 Website: www.octavitals.com